Moneta Bank has streamlined its property valuation process and digitized its mortgage services thanks to Flat Zone

How can you reduce the time it takes to appraise a property from days to hours, cut costs, gain greater control over the entire mortgage process, and delight your clients? Moneta Bank has turned to digitalization, in-house expertise, and data solutions from Flat Zone.

When Moneta Bank reevaluated its traditional approach to real estate appraisals, it had a clear goal: to speed up the mortgage process, improve the consistency of results, and offer clients a more modern digital experience. Previously, like most of the market, the bank relied heavily on external appraisers. This meant longer wait times, varying quality of appraisals depending on the specific specialist, and less control over the entire process. It was precisely the need for greater speed, predictability, and scalability that led Moneta to build its own internal valuation process and seek an innovative partner to support this technological shift. That partner turned out to be Flat Zone.  

The collaboration between Moneta and Flat Zone began in the early stages of digitization and has gradually evolved into a long-standing technological partnership. The bank actively participated in testing the valuation model and helped shape the methodology and final design of the Valuator application. Today, Moneta uses the fully integrated Valuator 3, supplemented by a web application for specialists. The collaboration encompasses not only the market value estimation itself but also regular backtesting, model calibration, methodological updates, and work with additional data sources. The result is a robust, stable, and continuously available data infrastructure that has become an integral part of collateral management and the mortgage loan processing workflow at Moneta.  

The key benefit of this change has had a direct impact on the customer experience. The digitization of property appraisals has significantly accelerated the entire mortgage process: instead of waiting days or weeks for an external appraiser, Moneta now obtains an appraisal within hours in most cases, often on the very same day. Furthermore, clients do not need to arrange in-person property viewings, and in many cases, they can complete the mortgage process entirely online. From the bank’s perspective, Flat Zone delivers not only speed but also higher-quality outputs, improved traceability, and a transparent data trail that facilitates auditing, reporting, and risk management.  

The impact of this collaboration is also clearly measurable in business terms. Thanks to digitalization, Moneta has eliminated its reliance on external appraisals and significantly reduced its administrative burden. According to the bank, the costs of residential collateral are now more than two-thirds lower than they were five years ago, and clients are also saving money.

“Flatzone has become an important technology partner for us; its solutions and expertise have made a significant contribution to the current state of collateral management at Moneta and have enabled us to become a leader in the digital real estate valuation process.” – David Macenauer, Team Leader of Collateral Management at Moneta Bank.

That is precisely where the true value of the partnership lies: it is not just about faster appraisals, but about modernizing the entire mortgage process so that it meets the expectations of today’s clients and the future of banking.

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